About Us

Discover Hidden Gem Spa:

Let Your Inner Beauty Shine

Welcome to Hidden Gem Spa, where we’ve crafted a space in the heart of West Concord for you to escape the everyday and embrace a moment of serenity.

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Our Story

Established in 2018, Hidden Gem Spa was born out of a desire to redefine the spa experience in Concord, MA. Starting in a humble one room studio with a focus solely in skincare, Hidden Gem Spa evolved into an inviting haven, now boasting a full team of experts. In 2022, we moved to our current location in West Concord and expanded our team to provide you with more high quality services and care. Our commitment remains steadfast: to make self-care accessible and affordable year-round, rather than an occasional indulgence.

Let your stress melt away as our team of licensed professionals tailor your service unique to you. At Hidden Gem Spa, we've cultivated an atmosphere that invites you to relax, revitalize, and prioritize self-care.

Expertise

Our team of skilled estheticians and hair stylists bring their expertise to every session, ensuring you receive top-notch service.

Quality Commitment

We pride ourselves on using premium products and state-of-the-art techniques to deliver the highest quality in each treatment.

Client-Centric Approach

Your satisfaction is our priority. We take the time to understand your unique needs, creating a personalized spa journey just for you.

Interested in working with us?

We are always looking for new talent! Whether you're a hair stylist, massage therapist, or esthetician, we invite you to apply today.

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Meet The Team

Pallavi Malnati

Owner - Master Esthetician - Makeup Artist

I thrive on helping people look and feel their best every day. With over 15 years of experience in med-spas, wax centers, and organic spas, I am so grateful for the opportunity to create my own space within the Concord community. I've always had a passion for beauty and self-care, and am happy to share my expertise alongside a team of experts that I've personally trained. It's been an incredible journey, and I'm so thankful for the amazing people I have met along the way.

Lana Bruster

Master Hair Stylist - Esthetician

Lana Bruster is a board-certified hair stylist and licensed esthetician with 25 years of experience. With a repertoire that includes waxing, spray tans, skincare, and hair coloring/styling, Lana is adept at crafting head-to-toe makeovers, leaving her clients radiating confidence. She finds inspiration from attending hair shows and loves to do color transformations. Fluent in Portuguese, Spanish and English. Lana moved to the US from Brazil when she was 17 years old. Outside of work, she loves to spend time with her daughter and go to the beach.

Laura Ceban

Esthetician

Laura is deeply dedicated to her craft and always eager to refine her skills. She loves to stay on top of the latest methods and techniques in esthetics to ensure her clients receive the best care and satisfaction. Her favorite aspect of the field is connecting with her clients and witnessing their transformations. For Laura, being a professional esthetician isn't just a job-- it's a passion rooted in the belief that "healthy skin is not an overnight process, but a lifetime commitment". Outside work, Laura is a thrill-seeker, indulging in skydiving, biking, and hiking, however she cherishes a relaxing Sunday at home.

Jailene Bautista

Esthetician - Front Desk Administrator

Jailene is our multi-talented esthetician and front desk administrator. With a passion for helping others look and feel their best, Jailene is dedicated to crafting personalized skincare experiences tailored to your unique needs. With a meticulous eye for detail and a commitment to excellence, she ensures every visit leaves you glowing inside and out. Jailene's love for skincare blossomed as she realized the profound impact she could have in helping people feel comfortable and confident in their own skin. Beyond the spa, Jailene finds joy in unwinding with a good book, spending time with her family and pets, as well as traveling.